12 April 2007

Apparently I don't know where I live

In my 3 years at my current place of residence, not once have I had a problem with someone delivering something to me, such as a pizza.

In fact, I've ordered from Papa John's dozens of times since I've lived here. Again, no one has had a problem finding me.

Until today.

I got a call from the deliveryman, claiming he was standing outside my apartment building and didn't see my apartment number. I offered to walk outside and point him in the right direction. He wasn't there. I told him I didn't see him. He said there WAS no apartment XXXX. I repeated my address, my apartment number, my apartment complex - but he insisted my apartment didn't exist. At one point, he said "you gave me the wrong address." Not "are you sure you gave me the right address?" Not "maybe I'm at the wrong building." No - YOU GAVE ME THE WRONG ADDRESS. Excuse me??!

The phone conversation wasn't very clear, he said some things, and then I repeated my apartment complex name. He says, "that's what I just asked!!" I told him there was no need to be rude. I wanted to tell him other things, but I didn't. He goes on saying he's not rude, that customers are rude to them when they get the address wrong, blah blah.

In the end, he was at the wrong apartment complex. No admitting the mistake. When he arrived at my door he gave me a simple "Sorry about that." I signed the receipt, took my pizza, and slammed the door shut. And now I'm sending a complaint.

The complaint form is asking my address. Maybe I should double check to make sure where I live?

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